Privacy Policy

This policy explains what information Switchboard collects, how we use it, and the choices you have. It covers both business owners who use Switchboard and the callers who reach a Switchboard receptionist.

What we collect

• Account: your name, email, and sign-in identity.
• Business configuration: your business name, location, hours, services, prices, FAQs, and alert numbers.
• Call data: for calls handled by your receptionist — caller phone number, time, duration, what the call was about, the outcome (e.g. booked, message, emergency), and, where available, a call recording and/or transcript.
• Billing: handled by Stripe; we store your plan and subscription status, not your full card number.
• Usage & technical data needed to operate and secure the service.

Call recording & consent

Calls to your Switchboard number may be recorded and/or transcribed to provide the service (booking, quality, and your call history). Recording laws vary by state — some require all parties to consent. As the business owner, you are responsible for providing any legally required notice or consent to your callers(for example, a spoken "this call may be recorded" disclosure, which your receptionist can be configured to give). We provide the tools; you are the party that determines the purpose of the calls.

Text messages (SMS)

Switchboard may send SMS — for example, alerting you about an urgent call, or (where enabled and consented) messaging a caller. Message and data rates may apply; recipients can reply STOP to opt out. Business texting is subject to carrier registration (A2P 10DLC) and applicable consent laws.

How we use information

• To operate your receptionist — answer calls, book appointments, and alert you.
• To show you your dashboard, analytics, and weekly summary (which you can unsubscribe from).
• To provide support, prevent abuse, and keep the service secure.

Who we share it with

We use trusted service providers to run the platform, and share only what each needs: telephony & messaging (Twilio), voice AI (Retell), scheduling (Cal.com), payments (Stripe), language AI for configuration and quality (Anthropic), email (Resend), and infrastructure (Vercel, Upstash, Turso). We do not sell your personal information.

Retention

We keep account and call data for as long as your account is active and as needed to provide the service. You can request deletion of your account and associated data by contacting us; some records may be retained where required by law.

Your choices

• Unsubscribe from the weekly summary via the link in that email.
• Request access to, correction of, or deletion of your data by contacting us.
• Cancel your subscription anytime from the billing portal.

Contact

Questions about privacy? Contact us at the email on your account. This is a plain-language policy and may be updated as the service grows; material changes will be noted here with a new date.