Terms of Service

These terms govern your use of Switchboard, an AI phone receptionist service for local businesses. By creating an account or using the service, you agree to them. If you don't agree, don't use the service.

The service

Switchboard provisions and operates an automated phone assistant that answers calls, answers questions from the information you provide, books appointments on your connected calendar, and alerts you about urgent calls. You are responsible for the accuracy of the business information, prices, hours, and rules you enter.

Not for emergencies

Switchboard is not an emergency service. It cannot dispatch police, fire, or medical help. Callers with a life-threatening emergency should hang up and dial 911. You agree to configure your receptionist consistent with this and not to represent it as an emergency line.

AI limitations

The assistant is automated and can make mistakes, mishear, or misunderstand. It gives price ranges and general information only and does not form binding quotes or contracts on your behalf. You are responsible for reviewing bookings and following up with callers as needed.

Your responsibilities

You must have the authority to forward your business calls to the service, comply with all laws that apply to your calls and texts (including call-recording consent and messaging-consent laws — see our Privacy Policy), and use the service only for a lawful business you operate. You may not use it to harass, defraud, or send unlawful or unsolicited messages.

Billing

Paid plans are billed monthly in advance through Stripe. You can cancel anytime from the billing portal in your dashboard; cancellation stops future charges and your receptionist stops answering at the end of the flow. Fees already paid are non-refundable except where required by law. If a payment fails, we may suspend the service after notifying you.

Third-party services

The service relies on third parties (telephony, voice, calendar, payments). Their availability affects ours, and your use is also subject to their terms. We aren't responsible for outages or actions of those providers.

Disclaimers & liability

The service is provided "as is," without warranties. To the maximum extent permitted by law, our total liability for any claim is limited to the amount you paid us in the three months before the claim, and we are not liable for lost profits, missed calls, or missed bookings.

Changes & contact

We may update these terms; material changes will be noted here with a new date. Questions? Contact us at the email on your account. These terms are a plain-language starting point and may be updated as the service grows.